We read every message
Questions about the ritual, your order, or which product to start with? Tony and the Australian team are small and we read everything — usually within one business day.
Get in touch
Email is our primary channel. For order issues, please include your order number.
Frequently asked
questions
Where is my order?
Dispatch is same-day from Australia for orders placed before 2pm AEST. Standard shipping is 2-5 business days to metro, longer for remote postcodes. Tracking link emailed within 24 hours of dispatch.
How do returns work?
Masks have a 60-night return window. Mouth tape has a 60-day first-box money-back guarantee. Email hello@dreamery.com.au with your order number and we will help with the next step. Refunds are processed within 5 business days after approval.
Can I change my order?
Email within 2 hours of ordering and we'll do our best if it hasn't shipped. Once shipped, we can help you return it once it arrives.
Do you do wholesale?
Direct-to-consumer focus for now. If you run a clinic, spa or hospitality business and believe Dreamery fits, email tony@dreamery.com.au.