Dreamery's 60-Night Trial: How Returns and Refunds Work in Australia

Trying a new sleep product should feel considered, not risky. Dreamery's 60-night trial message gives shoppers a clear window to decide whether an eligible product fits their evening routine. The detailed return process still matters, so keep the product page and the current Refund Policy close when you order.

In short: If the Dreamery product you choose carries the 60-night trial promise and it is not right for your routine, contact hello@dreamery.com.au before sending it back. Dreamery's Refund Policy requires prior authorisation, explains return and postage rules, and sets out how refunds are processed. Your rights under Australian Consumer Law continue to apply.

What is Dreamery's 60-night trial?

The 60-night trial is a product satisfaction promise shown in Dreamery's current site messaging. It gives you time to try an eligible sleep product at home and decide whether it suits the way you rest. A trial is useful when comfort depends on your own bedding, sleep position and evening habits.

Dreamery's public wording refers to a 60-night full refund. The Refund Policy sets out the operational steps for returns: contact the team first, wait for approval and instructions, send the approved return, and allow the returned item to be received and inspected before a refund is confirmed.

Does the 60-night trial cover every Dreamery product?

Check the product page before you buy. Dreamery uses product-specific guarantee wording, and the public pages do not all show the same trial length. For example, the current eye-mask pages display their own guarantee information, while Beauty Sleep Mouth Tape has a separate money-back promise for the first box.

Start with the exact product page for the item in your cart. You can browse the Sleep Masks collection, compare the Plush Weighted Eye Mask and Silk Weighted Eye Mask, then confirm the guarantee wording shown for your choice. If the wording is unclear, ask the Dreamery team before ordering.

For help choosing a mask, read our weighted sleep mask guide or compare silk and plush sleep masks before you start your trial.

How to use the trial thoughtfully

1. Read the product page. Confirm the trial or guarantee attached to the specific product and note the start and end wording.
2. Keep your order details. Save the order number and the product name so the support team can locate your purchase quickly.
3. Try the product in your normal routine. Use it as directed and pay attention to fit, fabric, weight, temperature and how it feels in your own bedroom.
4. Decide within the stated window. If it is not right for you, contact Dreamery before sending anything back.
5. Follow the approved return instructions. Do not post an unauthorised return, because the current Refund Policy says it will not be accepted.

How to start a return

Email hello@dreamery.com.au before sending the product back. Include your order number, the item you want to return and a brief note about how the ritual worked for you. Add photos if the item is damaged, defective or incorrect.

Once Dreamery approves the return, the team will email instructions. Send the parcel only to the approved address and keep your tracking details. The current policy distinguishes voluntary or guarantee returns from faulty, damaged, incorrect or Australian Consumer Law claims, so describe the issue clearly when you contact support.

Who pays return postage?

The current Refund Policy says Dreamery covers return shipping when an item is faulty, damaged, incorrect or covered by a remedy under Australian Consumer Law. For other approved returns, the policy says original shipping costs and return postage are not refundable. Contact the team before posting so you receive the correct instructions for your order.

This distinction protects both sides from a mismatch between the reason for return and the postage process. Do not assume that a 60-night satisfaction return follows the same postage treatment as a faulty or incorrect item.

When will the refund arrive?

After Dreamery receives and inspects the approved return, the team will email you the outcome. If the refund is approved, the current policy says Dreamery refunds the full purchase price of the returned item to the original payment method and processes the refund within 3 to 5 business days after approval. Your bank or card provider may take longer to show the credit.

Original shipping costs and return postage are not refundable unless the item is faulty, damaged, incorrect or otherwise covered by the Australian Consumer Law. If more than five business days have passed since approval, email Dreamery support.

Can I exchange an item instead?

Dreamery does not offer direct exchanges under the current Refund Policy. If you want a different product, return the original item after Dreamery authorises and accepts the return, then place a new order separately.

How Australian Consumer Law fits in

The 60-night trial is separate from your rights under Australian Consumer Law. The current policy says those rights cannot be excluded. Depending on the circumstances, a major failure may entitle you to a refund, replacement or compensation for reasonably foreseeable loss. A product that is faulty, not as described or not fit for its intended purpose may also qualify for a remedy.

If you think your issue falls under Australian Consumer Law, explain what happened and include photos or other useful details when you contact Dreamery. Nothing in the voluntary trial process removes statutory consumer rights.

For other common questions, visit Dreamery's FAQ page or use the Contact page before posting a return.

Frequently asked questions

What is Dreamery's 60-night trial?

It is a satisfaction promise shown for eligible Dreamery sleep products. If the product page carries the 60-night wording and the item is not right for your routine, contact Dreamery within the stated window and follow the current Refund Policy before sending it back.

Are all Dreamery products covered by 60 nights?

No single trial length should be assumed for every product. Check the exact product page before ordering because Dreamery uses product-specific guarantee wording. Contact support if the wording is unclear.

How do I start a 60-night trial return?

Email hello@dreamery.com.au before sending anything back. Include your order number, the item, a short note about your experience and photos if the item is damaged, defective or incorrect. Wait for approval and return instructions.

Do I need approval before returning an item?

Yes. The current Refund Policy says items returned without prior authorisation will not be accepted. Contact Dreamery first and use the return instructions the team sends you.

Does Dreamery pay return postage?

Dreamery covers return shipping for faulty, damaged or incorrect items and for remedies covered by Australian Consumer Law. For other approved returns, original shipping and return postage are not refundable under the current policy. Confirm the process with support before posting.

How long does a Dreamery refund take?

After Dreamery receives and inspects the return, approved refunds are processed within 3 to 5 business days. Your bank or card provider may take additional time to post the credit.

Can I exchange a Dreamery product?

Dreamery does not offer direct exchanges. Return the original item after approval, then place a new order for the product you want.

What if my product is faulty after the trial window?

Contact Dreamery because Australian Consumer Law rights are separate from the voluntary trial window. The current policy says faulty, damaged, incorrect or not-as-described products may qualify for a remedy regardless of how long you have had them.